Petition Redesign — Project Details

GOAL: Identify and fix pain points of UofT Petition Page.

Compare two redesigns (incremental Site A vs. fuller Site B) via A/B testing.

Make filing, tracking, and updating petitions faster and clearer.
OVERVIEW: Preserves current streamlines submission flow.

Adds a petitions hub to view/update tickets in-site.

Key design moves: put guidance inside each petition form, enable on-site updates, and simplify flows.
HIGHLIGHTS: Diagnosed issues: information overload, no integration for updates, unresponsive mobile, confusing terminology.

Redesign strategy: contain info per petition, add view/update page (Site B), keep on-site ticket updates.

Test protocol: participant think-aloud, timed tasks, pass/fail marking, post-session feedback to compare A vs. B.